Terms & conditions, web site policy
Transurf Consultants Pty Ltd, trading as Urgent Express Courier (hereinafter referred to as the Carrier) which expression shall include all its servants, agents, employees and sub-contractors and IS NOT A COMMON CARRIER and will accept no liability as such. All articles are carried by the Carrier subject only to these conditions. The Carrier reserves the right to refuse the carriage or transport of goods for any person, corporation or company and the carriage of transport class of goods as its discretion.
The goods are accepted by the Carrier subject to the following conditions:
a. That they comply with all requirements of any applicable law relating to the nature, condition and packaging of the goods and the expenses and charges of the Carrier in complying with the provisions of any such law or with any order or requirements there under or with the requirements of any harbour, dock, railway, shipping, customs, warehouse or other authority or company shall be paid by the Consignor.
b. If any of the goods are subject to the control of the customs, all customs duty, excise duty and costs which the Carrier becomes liable to pay in respect of such goods pursuant to any law relating to customs, an excise shall be paid by the Consignor or the party for whom the goods are carried.
c. That the goods are fully described in writing in the space provided on the Carriers consignment note including the name, nature and value of all goods subject to special rates of carriage or of a noxious, dangerous, hazardous or inflammable nature or capable of causing damage or injury to any other goods, or to any persons or animals or to any store, vessel, vehicle, wagon, van, aircraft or other conveyance of any kind whatsoever in which they may be loaded, carried, packed or stored or which are liquid or partly liquid and that additional freight charges shall be paid on any such goods if deemed necessary by the Carrier.
d. The Carrier shall not be bound by any agreement purporting to vary these conditions unless such agreement shall be in writing and signed on behalf of the Carrier or by an authorized Officer of the Carrier.
e. The Carrier shall not be under any liability for any loss or damage to, or mis-delivery, or non-delivery of goods or any part thereof arising out of or incidental to the carriage of goods or any services ancillary thereto even if things are due to negligence or misconduct of the Carrier and whether or not the cause of such things is known by the Carrier.
f. In the event that the contract requires any handlings, installation, removal, assembly or erection of any kind then it is undertaken on the strict basis that the Carrier shall not be under any liability for any loss, damage or injury of any kind whether to the goods or to any person or property and even if caused by negligence or misconduct by the Carrier.
g. The Carrier shall not be responsible for the loss of dishonest appropriation by any of its employees or of any payments made directly to those employees on behalf of the Consignor and intended for the Carrier. The Consignor shall indemnify the Carrier for payment for any amount lost or dishonestly appropriated.
INSURANCE WILL NOT BE ARRANGED BY THE CARRIER EXCEPT WITH THE EXPRESS INSTRUCTIONS IN WRITING OF THE CONSIGNOR AND THEN ONLY AT THEIR EXPENSE AND LODGEMENT OF A DECLARATION AS TO THE VALUE PRIOR TO THE COLLECTION OF THE GOOD/S TO BE CARRIED.
Freight shall be considered earned as soon as the goods are loaded and despatched whether the goods are delivered to the Consignor and whether damaged or otherwise. Under no circumstances will any payment for freight be refunded.
The Consignor will be and remain responsible to the Carrier for all its proper charges incurred for any reason.
The Carrier may charge freight by weight measurement of value and may at any time re-weigh or re-value or re-measure or require the goods to be re-weighed, re-valued or re-measured and charge proportional additional freight accordingly.
These conditions shall be governed and construed in accordance with the laws of the state of the Commonwealth in which the consignment note is issued, and any proceedings against the Carrier shall be brought in that State and no elsewhere within twelve (12) months from the date of the contract.
Should the consignee of the goods described herein not be in attendance at the address given during normal trading hours, when delivery is attempted, an additional charge may be made at ruling rates for each call until delivery is accomplished.
The Carrier will deliver goods at intermediate points only by special arrangement and the provided facilities are available at all hours.
Goods may be on-forwarded by any means at the Carrier’s discretion.
The Carrier may arrange for the carriage of goods and services ancillary thereto by any subsidiary or associate Company or any independent contractor or subcontractor of the Carrier.
In respect of any clause herein which excluded or in any way limits the liability of the Carrier in respect of this carriage of goods, the Carrier in addition to acting for himself is acting as agent or trustees for each of its servants and also any other person or Company with whom the Carrier may arrange for the carriage of the goods and services ancillary there to and the servants of such person or Company so that his servants and such person or Company and his or its servants are parties to this contract so far as may be necessary to give effect to this clause and the Carrier shall hold the benefit of these conditions for his servants and for any such person or Company and his or its servants.
All the rights, immunities and limitations of liability in both the above conditions of carriage and in the complete list of conditions of damage shall continue to have their full force and effect in all circumstances notwithstanding any breach of the contact or of any conditions thereof by the Carrier.
In regard to the goods which the Carrier has been requested by the consigner to pack/unpack, the Carrier shall not be liable for any damage of loss whatsoever whether in the course of packing/unpacking or in transit or otherwise and howsoever occasioned to the said goods or any of them even if caused by the negligence of the Carrier or its servants or agents.
a. When the Carrier is required to load or unload any liquids, substances or any commodities or products into bulk tanks or vessels, drums or containers, he shall not be liable for any loss, damage or contamination of any product during any such loading or unloading operation or packing or unpacking or whilst such product in transit by any means of transportation or whilst goods held in store or bulk tanks for any reason.
The Carrier may carry all goods, or have them carried by any method which the Carrier in its absolute discretion deems fit and not withstanding any instructions verbal or otherwise of the Consignor and that the goods are to be carried by another method.
TRANSURF CONSULTANTS is a freight agent for selected Carriers whom have different terms and conditions. No liability will be entered into for loss, damage, injury or death whilst using any of the selected Carriers contracted, on forwarded or used by TRANSURF CONSULTANTS.
All consignments are calculated either by cubic weight or dead weight, whichever is greater.
All bookings and/or quotes provided by TRANSURF CONSULTANTS are based on the dimensions provided to us at that point in time.
All consignments that exceed dimensions stated at time of booking will be charged a cubic excess based on the correct dimensions and will automatically be applied to a credit card or an account.
All accounts that are not settled in 30 days will have a single account management fee of $7.50, an interest charge of 1.5% per month and a late payment fee of $27.50 + GST added to your next invoice total. Our current payment terms are 7 days unless specifically agreed in writing for exceptional circumstances. Installment payments that are made to invoices will be deducted from the oldest outstanding invoice balance.
Balances that exceed 60 days will be forwarded to a Debt Recovery Company. All associated fees incurred by this process will be recovered from the debtor.
ALL OUTSTANDING DEBT OWED TO TRANSURF CONSULTANTS IS THE DIRECT RESPONSIBILITY OF THE INDIVIDUAL COMPANY DIRECTOR/S AND NOT SOLELY THE COMPANY AND/OR ENTITY. FAILURE TO COMPLY WILL RESULT IN THE COMPANY DIRECTOR/S BEING PERSONALLY LIABLE FOR ALL OUTSTANDING DEBT AND ASSOCIATED FEES TO RECOVER THE OUTSTANDING DEBT ON BEHALF OF AND FOR THE COMPANY AND/OR ENTITY TO TRANSURF CONSULTANTS.
All prepaid items including vouchers for services provided by or on behalf of TRANSURF CONSULTANTS must be paid at receipt of items or upon invoice. Account or credit terms are not available for prepaid items.
Proof of Delivery (POD) are available free of charge up to three months from booking date. Charges will apply after this time frame at a rate of $10.00 per POD request + GST.
All credit card payments incur a processing fee of an additional 1.5%.
These terms and conditions may be changed at any given time without notice by TRANSURF CONSULTANTS.
By using any of the services provided by TRANSURF CONSULTANTS, deems you accepting of all of the terms and conditions stated above and/or any changes made to the terms and conditions without notice.
TRANSURF CONSULTANTS Terms and Conditions are available on our website at www.transurf.com.au/terms.htm
Personal Information Collection
In its capacity as broker of transport, logistics, web design, web development, graphic design and recruitment services, Transurf Consultants Pty Ltd collects personal information about its employees, clients, suppliers, sub-contractors, businesses/third parties and others with whom it deals, in order that it can effectively conduct its business. This personal information will include sufficient details for Transurf Consultants Pty Ltd to effectively interact with them in the conduct of its business.
The primary purpose for collecting, holding and using the personal information is for the establishment and maintenance of records for our clients, suppliers of goods and services, businesses/third parties and others with whom we conduct business in order that we can work effectively with them. Personal information collected is also used to facilitate distribution of corporate communications, including our financial results, annual reports and other information that is relevant to the promotion or reporting of our business activities. Transurf Consultants Pty Ltd has legal and statutory obligations in relation to the collection and use of some of this personal information.
Access and Correction
You can contact the Company if you would like details of personal information which may be held about you or if you wish to correct any personal information held. To ensure the integrity and safety of personal information, Transurf Consultants Pty Ltd will normally only disclose personal information it holds to the individual concerned or to someone having proper authorisation or authority to request such information, or to fulfil legal or regulatory requirements. Transurf Consultants Pty Ltd may also disclose personal information to its advisers, businesses/third parties and other parties in connection with the present and future conduct of its business. If deemed necessary from time to time, a fee may be charged for the provision of personal information.
Storage and Security of Personal Information
Personal information is principally held in electronic databases maintained within Transurf Consultants Pty Ltd’s computer network. We use a range of security processes to protect the confidentiality and security of personal information held.
Health Information Management
Transurf Consultants Pty Ltd interacts with its clients, employees, businesses/third parties and suppliers of goods and services in the conduct of those businesses and ancillary activities. In the course of conducting its businesses Transurf Consultants Pty Ltd at times collects, uses and may disclose health information of the kind referred to in the Victorian Health Records Act 2001 ("Health Information"). In the great majority of cases where Transurf Consultants Pty Ltd requires such information it is within the context of the normal employment relationship with its employees. Protecting Health Information provided to us is important. This Health Information Management Statement is intended to help you understand how Transurf Consultants Pty Ltd manages Health Information in accordance with the Health Privacy Principles contained in the Health Records Act 2001 (Victoria).
Collection and Use of Health Information
Transurf Consultants Pty Ltd collects and uses Health Information about its employees and businesses/third parties, and at times about sub-contractors and others with whom it deals. In the case of its employees, businesses/third parties, this occurs primarily in relation to assessing the fitness of individuals for particular tasks, and in relation to absences or incapacity due to accident, injury or illness. For non-employees, any Health Information is likely to only be collected or used in connection with personal injury or hurt to an individual which arises within the business relationship. Transurf Consultants Pty Ltd's collection and use or disclosure of Health Information is for these primary purposes. In most circumstances the Health Information relates to the provision of medical certificates or reports. Transurf Consultants Pty Ltd has legal and statutory obligations in relation to the collection and use of some of this Health Information. To ensure the integrity and confidentiality of Health Information, Transurf Consultants Pty Ltd will normally only disclose Health Information it holds to the individual concerned or to someone having proper authorisation or authority to request such information, or to fulfil legal or regulatory requirements. Transurf Consultants Pty Ltd may also disclose Health Information to its advisers, businesses/third parties and other parties in connection with the present and future conduct of its business.
Access and Correction
Transurf Consultants Pty Ltd endeavours to ensure that Health Information it collects and uses is accurate and current. Individuals can contact the Company Secretary (see below) for details of Health Information which may be held about them or to correct any Health Information held. If deemed necessary from time to time, a fee may be charged for the provision of Health Information. Storage and Security of Health Information Health Information is principally held within employment records and businesses/third parties in a secure and confidential environment.
Terms and Conditions – urgent express courier Website
These conditions of use ("Conditions of Use") set out the conditions applicable to your use of, including your acquisition of products or services through, this website ("Website") by Transurf Consultants Pty Ltd and its related bodies corporate ("Transurf Consultants Pty Ltd"). Transurf Consultants Pty Ltd may amend these Conditions of Use at any time by posting the amended terms on this Website which you acknowledge shall constitute sufficient notice to you thereof.
Acceptance of terms
You acknowledge and accept that by using this Website, you agree to be bound by these Conditions of Use. If you do not agree with any of these terms, do not use this Website.
Any use of and/or acquisition of any product and/or service offered on this Website is subject to the applicable Transurf Consultants Pty Ltd Contract Terms and Conditions ("Terms and Conditions").
You may reproduce in whole or in part the Material only if the reproduction is not for public or commercial purposes; and you do not remove or modify any notices of attribution of copyright or, if there are no such notices, you clearly attribute Transurf Consultants Pty Ltd as the copyright owner or licensee of the work.
Unless we notify you to the contrary, you may incorporate any Material or parts of such Material on this Website into your website only if you comply with the conditions relating to authorised reproduction set out above. You are not authorised to represent that Transurf Consultants Pty Ltd endorses or otherwise approves of the content on or operation of your website.
Transurf Consultants Pty Ltd is the owner of all Transurf logos. The Transurf Consultants Pty Ltd Trade Mark must not be used by you or any other person except as part of an authorised reproduction of the Materials. You must not modify, or permit the modification of, the Transurf Consultants Pty Ltd Trade Mark. Nothing contained in this Website should be construed as granting any licence or right to use any Transurf Consultants Pty Ltd Trade Mark displayed on this Website, without the written permission of Transurf Consultants Pty Ltd.
You agree that your use of this Website (including downloading Material) is at your sole risk. The Material on this Website is intended to provide general information only and may not be accurate or current. Material is provided on an "as is" and "as available" basis. Transurf Consultants Pty Ltd and its suppliers do not warrant or make any representations concerning the completeness, timeliness, suitability or accuracy of any Material on this Website including, without limitation, the prices of products or services, contained on or accessible through this Website, or that access to this Website will be uninterrupted, timely or secure. To the extent permitted by law, in no event shall Transurf Consultants Pty Ltd and its suppliers and businesses/third parties be liable for any damages of any kind related to the completeness, timeliness, suitability or accuracy of any Material. This Website may contain hypertext links, frames or other references to websites operated by third parties ("Third Party Websites"). We cannot control the contents of Third Party Websites, and make no warranty about the completeness, timeliness, suitability, accuracy or subject matter of the Material located on Third Party Websites. We do not approve of, endorse, or sponsor any content or Material on Third Party Websites. We make no warranties or representations that use of Material on Third Party Websites to which this Website is linked does not infringe the intellectual property rights of any person anywhere in the world. We are not, and must not be taken to be, authorising infringement of any intellectual property rights contained in Material on Third Party Websites by linking to such Material or allowing such Material to link to this Website.
Limitation of liability
To the maximum extent permitted by law, under no circumstances will Transurf Consultants Pty Ltd be liable for any indirect, incidental, special or consequential damages, including damages for loss of business or other profits, arising out of or referable to the accessing, downloading, using or relying on any Material on this Website or any Material on a Third Party Website, whether caused by the negligence of Transurf Consultants Pty Ltd, businesses/third parties or otherwise. The liability of Transurf Consultants Pty Ltd for a breach of a condition or warranty implied by law and which cannot be excluded, is limited, to the extent possible, at Transurf Consultants Pty Ltd's option or discretion, to the supply requested services again by Transurf Consultants Pty Ltd, businesses/third parties.
Transurf Consultants Pty Ltd does not represent or warrant that any files obtained from or through this Website are free from computer viruses or other defects, including trojan horses and worms. Any such files are provided, and may only be used, on the basis that the user of such files assumes all responsibility for any loss, damage or consequence resulting directly or indirectly from use of those files.
You agree to defend, indemnify and hold Transurf Consultants Pty Ltd, its directors, officers and employees and businesses/third parties harmless from any and all liabilities, costs and expenses, including reasonable legal fees, related to any breach of these Conditions of Use by you, or (to the extent permitted by law) in connection with your use of this Website or the placement or transmission of any Material on this Website by you.
Transurf Consultants Pty Ltd reserves the sole right to either change, modify, delete or add any Material on the Website or discontinue your access to the Website including any features on it at any time with or without notice to you. Transurf Consultants Pty Ltd is not liable to you or to any third party should it exercise such right. Modifications may include, but are not limited to, changes in the services and/or products listed and/or the prices of such services and/or products. Transurf Consultants Pty Ltd may, in its sole discretion, terminate or suspend your access to all or part of this Website for any reason. Any suspected abusive or illegal activity may result in termination of your access and the activity may be referred to appropriate law enforcement authorities.
The Transurf Consultants Pty Ltd is committed to providing a safe, secure service to our clients in transporting, handling and storing their products classified as Dangerous Goods and to provide for the safety of all employees, businesses/third parties, the community and the environment.
Transurf Consultants Pty Ltd shall achieve this objective by:
- Ensuring all regulations governing Dangerous Goods are administered to the most stringent level and that all licenses and permits are in place for our sites and equipment involved; and businesses/third parties;
- Supplying services only to clients who themselves recognise and operate to the strict guidelines of all Dangerous Goods regulations;
- Ensuring all employees and businesses/third parties involved in the handling and transporting of Dangerous Goods are trained and provided with all information and safety equipment to minimize the risks associated with products handled;
- Having documented procedures and systems in place to cover all aspects of our operations involving Dangerous Goods.
Dangerous Goods under the classification of:
- Class 1 ... Explosives
- Class 6.2 ... Infectious Substances
- Class 7 ... Radioactive Material
Products known as Waste Materials will only be handled by businesses/third parties that hold appropriate licenses and have been approved by Transurf Consultants Pty Ltd Senior Management. Transurf Consultants Pty Ltd shall not handle products referenced in Appendix 5 of the code too dangerous to be transported or determined under paragraph 1.18(g) to be too dangerous to be transported. Consignments for casual one off senders shall be checked for total compliance prior to acceptance of goods. The operation and procedures involving Dangerous goods shall at all times be undertaken in a manner that is consistent with the Transurf Consultants Pty Ltd commitment to Quality, Continuous Service Improvement, Occupational Health & Safety and Environmental regulations and to the best of its knowledge.
Changes to this statement
Any changes made to this statement from time to time will be incorporated in an updated version which will be made available on our website www.transurf.com.au/web user.htm. You are also able to obtain a copy of our latest privacy statement by contacting the address below.
If you would like any further information or wish to voice your concern on any matter to do with either this policy or use of your personal information, please contact us via our contact us page